PREGUNTAS FRECUENTES

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I. Performance & Fit

¿Cuál es el límite de altura y peso para el cual está diseñado el Zawes S3?

A: The S3 is designed to fit riders between 140 cm and 180 cm in height, with a maximum weight limit of 160 kg (352 lbs). It is perfect for both beginners looking to start their off-road journey and adults seeking trail-riding fun.
¿Cómo es la potencia y la alcance del Zawes S3?

A: Don't let its compact size fool you—the S3 is a true beast! Equipped with a 5000W powerful motor, it delivers an explosive 255 N.m of torque and can reach top speeds of 28-46 mph. Paired with a 60V 23.4Ah (1404Wh) high-capacity lithium battery, it offers up to 46 miles of range on a single charge, letting you ride wild without range anxiety.
¿Qué terrenos puede manejar el S3? ¿Cómo es la suspensión?

A: The S3 is built for real dirt and off-road adventures. It features a robust front & rear full suspension system that excels at absorbing hard impacts from jumps, bumps, and rough terrains, giving you maximum control and a smooth, comfortable ride.

II. Assembly & Maintenance

¿Soy principiante. ¿Es fácil ensamblar el S3?

A: Yes! The Zawes S3 arrives mostly pre-assembled. If you run into any difficulties or have questions during the final setup, simply contact us via sales@zawes.com and we will provide you with step-by-step assembly instruction videos to get you riding in no time.
¿Es fácil quitar la batería? ¿Cómo lo cargo?

A: Absolutely. The S3 is designed with a quick-release high-capacity lithium battery. You can charge it directly on the bike, or easily slide the battery out to charge it in your house or garage, just like a smartphone.

III. Shipping, Warranty & Refunds

¿Cuál es su política de devoluciones y reembolsos?

We have corresponding return and refund policies tailored to different stages of your order (e.g., pre-shipping, in-transit, or post-delivery). For more details, please review our comprehensive [Refund Policy] page.
¿Cuál es la política de garantía para el Zawes S3?

A: We offer up to a 2-year warranty depending on the specific components of the bike, along with lifetime customer support. If you need replacement parts or technical support, please contact us at sales@zawes.com.
¿Cuánto cuesta el envío y cuánto tiempo toma?

A: We offer Free Shipping! Once shipped, your S3 will arrive at your doorstep within 5 to 8 business days. We will also provide a tracking number so you can monitor your shipment every step of the way.